Availability
Hostdien works to maintain reliable services but does not publish a universal uptime commitment for every product under this general policy.
Maintenance
Services may occasionally be unavailable for maintenance, upgrades, emergency remediation or events outside Hostdien's reasonable control.
Product-Specific Commitments
Any service-level commitment or service credit applies only when expressly stated in the applicable order or product-specific agreement.
Contact HOSTDIEN
Customer Support
General customer assistance and service support.
support@hostdien.net
HOSTDIEN LLC is the primary customer-facing point of contact for
services purchased through HOSTDIEN. Customers should submit applicable
support, abuse, security, privacy, billing, legal and domain-service
matters directly to HOSTDIEN. When a matter requires action by an
applicable registrar, registry, payment processor, infrastructure
provider, governmental authority or other third party, HOSTDIEN may
coordinate or escalate the matter as appropriate.
General HOSTDIEN policies may be supplemented by product-specific
terms and mandatory requirements of registries, registrars, software
publishers, payment providers or other service providers applicable
to the service purchased.