Eligibility
Refund eligibility depends on the specific product, order status, applicable service terms and commitments Hostdien has already made to third-party providers.
Domains and Third-Party Products
Domain registrations, renewals, transfers, certificates, licenses and other externally provisioned products may become non-refundable once submitted, provisioned or committed.
Cancellation
Canceling a recurring service does not necessarily reverse charges or third-party commitments already incurred. Product-specific terms shown at purchase control where applicable.
Contact HOSTDIEN
Billing
Payments, invoices, refunds and billing questions.
billing@hostdien.net
HOSTDIEN LLC is the primary customer-facing point of contact for
services purchased through HOSTDIEN. Customers should submit applicable
support, abuse, security, privacy, billing, legal and domain-service
matters directly to HOSTDIEN. When a matter requires action by an
applicable registrar, registry, payment processor, infrastructure
provider, governmental authority or other third party, HOSTDIEN may
coordinate or escalate the matter as appropriate.
General HOSTDIEN policies may be supplemented by product-specific
terms and mandatory requirements of registries, registrars, software
publishers, payment providers or other service providers applicable
to the service purchased.